Every day, hundreds of thousands of customers visit Amazon.com and the seven other sites around the world to discover, research, and buy the products that they need.  Each customer’s experience is unique and the Retail Customer Experience (RCX) team is dedicated to making it the best shopping experience on the Internet.

Millions of times an hour, our website software helps our customers discover the vital details of the products they want: images, descriptions, reviews, similar products, and the crucial information about product price and availability.  The accurate presentation of this information at massive scale is core to the buying experience and is a critical component of the overall customer experience on Amazon.*.  In addition, hundreds of thousands of sellers large and small also use this same interface to list and sell millions of products.

The RCX Product Management team is is devoted to making the experience as fast, simple, clean, accurate, and authoritative as possible for our customers world wide.  We’re looking for a Senior Manager  to help us execute on our vision!   You will be responsible for building and managing the product vision and and consistent delivery of the project goals.  Specifically, you will:

•    build and manage great product management teams that know how to communicate with multiple teams and deliver excellent software through rapid iteration
•    establish a continuous thread of product leadership throughout the project, ensuring consistency and interoperability of the project components
•    be the guardian of world-class customer experience for the entire project: continually raise the bar on functionality, flow, consistency, usability, and simplicity
•    establish a consistent, solid project framework and excellent development processes across multiple development teams
•    represent the organization and evangelize the project to senior leadership
•    provide leadership and guidance to your team members and project peers
•    be a champion of product and operational excellence: establish group-wide metrics for measurement of business and operational excellence and a consistent, regular process for assessment and improvement
•    work effectively with product managers, designers, developers and business teams to deliver the best overall product experience factoring in financial goals and usability goals.  

It’s an awesome challenge, and we’re looking for an amazing person to rise to it!  We’re looking for a veteran leader and a technical all star.  We’re looking for a product owner who feels at home resolving ambiguity: someone who can help his or her teams find the right balance of business goals, great product and technical and operational excellence.  The opportunity to make an impact in this role is limited only by your personal capacity!   Other qualifications include:

•    BS or better in Computer Science or related discipline, MBA or MS preferred.
•    at least 10 years of real industry experience as a product manager or senior manager with at least 5 of those managing multiple product lines
•    broad-based technical expertise including fluency in evolving web technologies, mobile devices and a detailed understanding of how things work
•    experience delivering a world-class customer experience and a detailed understanding of what made that customer experience world-class
•    experience shipping one or more large-scale, highly available internet applications: website latency, fast customer interactions, and internet applications should all be second nature
•    a proven track record of technological and business success

If this sounds like you and you want to come help us, we definitely want to hear from you today.  No, not tomorrow.  Not next week.  Right now!  What are you waiting for?!

- Demonstrated success in building and scaling a product management and user experience team, and implementing an iterative product development process.

- Excellent customer experience intuition; demonstrated success in creating innovative and user-friendly software applications and customer-facing features.

- Excellent communication and persuasion skills; demonstrated success building buy-in for an innovative and bold vision.

- Strong analytical and quantitative skills; strong bias towards data-based decision making

- Implementation orientation; demonstrated ability to translate strategic differentiators into innovative and detailed product requirements.

- Technical fluency; comfort understanding and discussing architectural concepts, schedule tradeoffs and new opportunities with technical team members.

- Proven ability to make smart feature (customer experience) versus time-to-market trade-offs; experience using data and metrics to back up assumptions and assertions of business value.

- Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment.

- Proven ability to lead cross-functional teams through influence versus direct management; excellent interpersonal skills.

- Demonstrated success in building and scaling a product management and user experience team, and implementing an iterative product development process.

- Excellent customer experience intuition; demonstrated success in creating innovative and user-friendly software applications and customer-facing features.

- Excellent communication and persuasion skills; demonstrated success building buy-in for an innovative and bold vision.

- Strong analytical and quantitative skills; strong bias towards data-based decision making

- Implementation orientation; demonstrated ability to translate strategic differentiators into innovative and detailed product requirements.

- Technical fluency; comfort understanding and discussing architectural concepts, schedule tradeoffs and new opportunities with technical team members.

- Proven ability to make smart feature (customer experience) versus time-to-market trade-offs; experience using data and metrics to back up assumptions and assertions of business value.

- Nimbleness and comfort with ambiguity; comfort responding quickly to rapidly evolving threats and opportunities.

- Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment.

- Street smarts; willingness to roll up the sleeves and do whatever is necessary to meet team goals.

- Proven ability to lead cross-functional teams through influence versus direct management; excellent interpersonal skills.