Director, Product Management – PSG Lodging As Director, Product Management in Expedia’s Partner Services Group, you will lead the team responsible for the development and management of the Lodging product roadmap for the largest travel agency in the world. Your team will focus on Expedia’s core lodging systems and collaborate with groups across Expedia including technology, retail, customer service and operations.
Expedia’s Partner Services Group is responsible for all partner relationships with Expedia’s suppliers, as well as its GDS and other technology partners. Its mission is to deliver the world’s best selection of travel products and services to Expedia’s points of sale around the world, thus delivering incremental revenue to our partners in the industry.
Responsibilities: • Recruit, train and manage team of experienced product managers, each responsible for a segment of the Inventory Systems portfolio. • Oversee PSG Lodging roadmap, ensuring alignment with strategy, proper scoping and estimation of projects as well as coordination with technology teams inside and outside of PSG. • Prioritize, scope and define requirements for projects, working with all stakeholders to ensure the methodology and rationale behind decisions are clearly understood and accepted. • Partner with PSG technology group to ensure timely delivery and positive outcomes of technology projects. • Contribute to Expedia’s lodging technology strategy and work with stakeholders to allocate resources appropriately to support that strategy. • Evangelize supply initiatives, working to gain support when needed by other teams. Negotiate with internal teams over conflicting priorities/interests and scheduling. • Build and maintain effective relationships with key internal business teams including Expedia’s Market Management and Business Development teams, Expedia Worldwide teams, Hotels.com teams, Global Customer Operations, Global Supply Organization and Online Partner Marketing, as well as other EI brands including Hotwire, EAN, Egencia and TripAdvisor. • Act as a consultant and escalation point for PSG Market Management and suppliers on inventory, connectivity, and technology issues. • Coordinate technology planning functions for annual strategic planning exercises.
Requirements: • 6+ years experience understanding, communicating, and prioritizing technology business requirements in a role such as Product Planner, Product Manager, or Program Manager. • Experience recruiting and managing small teams of highly autonomous individuals. • Excellent negotiation skills, along with the ability to push back on business partners while maintaining productive relationships. • Strong written and verbal communication skills, particularly the ability to improvise and communicate ideas/positions on an ad hoc basis. • Proven skills at cultivating strong working relationships and driving collaboration across multiple business and technical teams. • Ability to travel within the USA, and throughout Europe and to the APAC region. • Strong analytical and problem-solving skills. • Proficiency in MS Office, particularly Excel, PowerPoint, and Word. • Bachelor’s degree required. MBA is strongly preferred.
