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Senior Product Manager (2x)- Dynamics CRM - Microsoft |
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Job Category: Marketing Location: United States, WA, Bellevue Job ID: 775902 795448 Product: Dynamics – CRM Division: Marketing
Drive and grow the CRM Customer service workload
Do you want to be part of something great? Are you a business and technology savvy energetic self-starter who thrives on working on complex and challenging projects in an entrepreneurial environment? Do you want to be a key contributor and lead storyteller for one of Microsoft’s hottest and fastest growing businesses? If so, the worldwide Microsoft Dynamics CRM product management team wants you! We are looking for a rock-star product manager to join our team. This role is focused on selling the value of the customer service workload of CRM to business decision makers around the world.
The customer service capability of Microsoft Dynamics CRM enables organizations to delight customers with fast, accurate and responsive service across all channels. Major brands use Microsoft Dynamics to build contact centers, manage field service and support customer self-service. With Microsoft recognized by top-tier analyst firms as a leading vendor in this space the future opportunity for growth and market-share is virtually unlimited!
As a Senior Product Manager for Customer Service, you will have the unique opportunity to contribute to Microsoft’s success in the CRM marketplace across both on-premise and cloud solutions and be the primary thought leader for our value proposition. This role involves defining our vision, building our strategy and telling the customer service story for Microsoft.
Our team is small and scrappy, and entrepreneurially minded. This is a high visibility role that requires energy, passion, exceptional story telling capability, solid product management skills and most of all execution excellence.
Key responsibilities include:
Understand field, partner and customer needs and competitive trends in customer service, business application suites, software-as-a-service, business strategies and technologies and to translate those into specific deliverables that can drive the business across the core CRM capabilities in customer service.
Helping us tell the One Microsoft story in the Cloud - and building content that speak to the power of CRM Online + Office 365 + Azure in a compelling way that appeals to the way customer service professionals work.
Developing the end-to-end BDM positioning and messaging strategy and plan for worldwide marketing and sales efforts.
Understand the broad range of business and technology issues in real-world CRM deployments, and how Microsoft Dynamics CRM and other Microsoft products (Office, SQL Server, SharePoint, Windows Workflow Foundation, etc.) can help small, midsized, and large businesses to address customer service challenges
Take ownership for the end-to-end creation and on-time delivery of specific CRM sales and marketing tools and collateral associated with the customer service workload including the management of work-streams and associated v-teams
Serve as an internal and external spokesperson and champion for Microsoft Dynamics CRM by speaking at worldwide forums, including Convergence, WPC, MGX and others. Participate in readiness activities to ensure the CRM sales specialists are equipped and understand how to tell a great customer service story.
Key requirements include:
The successful candidate will have 5+ years of product management experience in business applications coupled with success in dealing with complex strategic marketing projects and issues. Dynamics CRM technical experience is required. Knowledge of competing CRM platforms, experience in the workload of Customer Service is important. Business Intelligence, Workflow, Mobility experience is very helpful. Bonus for technical understanding of Microsoft Cloud solution offerings (Office 365, Windows Azure (App Fabric, Data Market, SQL Azure etc..).
Demonstrated ability to merge business ideas, and product capabilities into images, stories and narratives that resonate with customers and partners to inspire, motivate and drive them to action.
Demonstrated ability to plan, create and support the development of content, demo guidance, tools, videos and presentations.
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Job Posting Stats
Major change in April as Microsoft & Amazon slow down postings. Hiring still strong.
Red - New postings
Purple - Closed postings
Green - Total inventory
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