|
Amazon has a history of leading the world in Web-related technologies and services. Cloud computing is seeing rapid adoption from companies of all sizes. These companies are looking to move their diverse applications and workloads into the cloud to realize the cost savings and the functionality benefits provided by these services. These customers require professional engineering support offering to help them run the most cost effective, secure and highly available infrastructure. These customers also have come to expect they will receive the same World Class Customer Service, within Amazon Web Services, as is found on Amazon.com. These needs are driving the explosive growth we are experiencing as an AWS Support organization in locations around the globe. We are working to aggressively expand our customer base and the scope of our product offering
We are looking for a broad leader who will be responsible for owning and driving the product management space across AWS Support (Premium Support and Customer Service). This leader’s responsibilities will include owning all aspects of driving adoption, roadmap prioritization, product definition, messaging, pricing, customer interaction and team management. This is a highly visible position that will interact at all levels of the AWS and Amazon.com business.
Develop and execute on a vision for delivering world class support Amazon Web Service customers
Product management for AWS Support involves the end to end ownership of the service, from working with key customers, to driving pricing strategy to delivering revolutionary new features and functionality.
Grow and lead the organization through change, evolution, and sustained growth
The right leader will build a world class organization focused on innovating for the customer. This is an area that will grow extremely rapidly and this leader will need to continue building an organization that can scale with this opportunity. This individual will need to exhibit excellent judgment on how to prioritize between operational excellence and feature development. Develops successors and talent pools to ensure the availability of future talent.
Focus on building a business of the long term
The successful candidate will be a broad leader – part builder, part operator and part general manager. This leader will build a strategy focused on winning new customers and growing existing customers for the long term. This includes adding functionality that enables customer success in their move to the cloud, giving customers pricing mechanisms that work for their business whether they are start-ups or large enterprises, and enabling an ecosystem that we can grow along with our own business.
Deliver Results
The individual will have a track record for deliver results that have a clear, positive and direct impact on business performance. The individual will be able to drive Adoption, Revenue, and Customer Service for the AWS Support organization.
** For more information on AWS, please visit http://aws.amazon.com **
|
