Position Overview: Responsibility for (1) leading the strategic and operating planning for Expedia.com's Global traveler insurance initiatives, (2) defining the strategic initiatives that are required to exceed customer needs and differentiate Expedia.com vs. our competition for that assigned business and (3) leading selected initiatives to deliver revenue and profit for the company.
RESPONSIBILITIES • Proactive and reactive management of the business P&L – Identify opportunities to improve; Identify variances/trends and create action plans to address (for consumption by sr. leadership) • Drive conversion improvements for the assigned business, using insight gained from existing analytical reports. If existing reports are inadequate, position is responsible for driving the creation of new reporting to provide the necessary business insight • Identify opportunities to develop new insurance & waiver products, and lead end to end implementation of these products • Prepare and distribute business performance reports, to ensure organizational alignment and visibility into key business priorities • Monitor the “Voice of the Customer,” through all available tools • Approve the annual and monthly financial forecast for the assigned businesses • Partner with channel owners to understand and optimize conversion and customer experience for visitors from different marketing channels (e.g. Email, Search Engine Marketing, etc) • Perform competitive analyses to highlight category trends and competitive dynamics • Develop detailed financial models and valuation scenarios for strategic initiatives, potential business development and partnership opportunities
Experience required: • 5+ years experience • 2-5 years experience product management or development experience with online financial products • Demonstrated experience leading a product or category with P&L or revenue management responsibility • Demonstrated success in leading through influence in a highly matrixed organization • 3-5 years front end website experience and familiarity/comfort with all phases of the software development lifecycle. • Expert level Excel skill required, as well as familiarity with databases. Knowledge of Business Objects and web analytics tools (e.g. Omniture, Tealeaf, etc.) a plus • 1-3 years experience in an analytical role • Self motivated, able to multi-task, & results focused – able to take the initiative and identify opportunities where they may not be readily apparent • Strong interpersonal skills, as well as excellent verbal and written communication skills • Good judgment; ability to prioritize and make decisions independently • Proven track record of defining and executing key analyses with minimal supervision • Bachelor’s degree required
