Senior Product Manager - Cloud

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Senior Product Manager - Cloud - Skytap

Skytap is seeking a highly technical and results-oriented product manager who has the instincts for making decisions that lead to products that delight customers and accelerate business success. If you are passionate about building easy to use, innovative cloud computing products with a world-class startup team this is the job for you. This position will serve as a key thought leader on the product management team and report to the VP of Products. As Senior Product Manager you will work closely with the Skytap engineering team defining new capabilities; with the product marketing team to translate these capabilities into meaningful customer benefits, sales motivators, and competitive differentiators; and with the Skytap sales team working with customers directly to understand their requirements and communicate innovations and product roadmap.

RESPONSIBILITIES:

The Senior Product Manager will be responsible for having a deep understanding of customers’ use cases and requirements, Skytap’s competitive position in the market, and maintaining technical product expertise. You will prioritize and define compelling, differentiated features that help our customers succeed.

Specific responsibilities will include:

Develop a deep working knowledge of Skytap’s product including all new product releases
Champion Skytap's users and their experience with our web-based cloud computing service
Gather direct customer feedback by studying customer support incidents, administering user surveys, organizing user groups, hosting focus groups, and visiting customers to study product interaction in their natural environment.
Build strong internal relationships with an experienced engineering team. Write product specifications that drive optimal implementation solutions
Establish relationships and credibility with Skytap cloud solutions architects and marketing teams as a technical product expert
Measure and analyze customer and feature usage. Identify opportunities to innovate and improve customer experience.
Participate in defining and maintaining Skytap’s product roadmap
Execute new product launches including the creation of documentation, release notes, product webinars, and training sales on new capabilities
Contribute to Skytap’s overall company success as a senior leader on the product management team

QUALIFICATIONS AND CHARACTERISTICS:

The successful candidate will be a product owner with deep technical skills, great instincts, and a passion for delivering easy to use products that exceed customer expectations. You thrive in a start-up environment where you wear many hats, do what it takes, work hard and smart, adapt, innovate, and deliver.

Key attributes of the successful candidate will include:

Ownership — you feel a strong personal sense of product ownership, are self motivated, and you sweat the details.
Passion — you are passionate about customer success and winning as a business; you are an enthusiastic technical champion of Skytap with employees and customers.
Technical — you are a technically deep, fast learner who is driven to learn new things.
Delivery oriented work ethic — you deliver results doing what it takes to get things done.
Proven success — you have a proven track record of success working closely with engineering, sales engineers, and customers on highly technical products
Data-driven decision maker — you are comfortable creating and working with spreadsheets to help in decision making, but also not paralyzed when lacking data
Flexible and agile — you able to thrive in a fast-paced environment and deal with ambiguity
Communication — you have demonstrated strong presentation, written communication, and speaking skills

EDUCATION AND EXPERIENCE REQUIREMENTS:

A Bachelor’s degree in computer science (or equivalent) is required; an MBA is a plus.
4+ years of product management experience delivering products for developer or IT audiences.
2+ years of product management experience with software as a service delivery models.
Excellent understanding of some cloud computing technologies, or related areas such as virtualization, networking, or large scale distributed systems.

COMPENSATION:

Salary to be negotiated commensurate with experience, including quarterly MBO bonus.
Stock options in an early-stage, private company.
Medical, dental and vision benefits.