Product Manager

About the Job

Essential Duties & Responsibilities:

• Work according to the 6 key principles: show well, the right delights, service wow, sails are up, destination engagement and magical moments.?

• Development, planning and execution of shore excursions, hotel, transfers and pre and post programs for each assigned itineraries.?
• Maintain and manage comprehensive documentation for itineraries associated with the territory.?
• Work closely with Director of Product Development to maximize onboard enrichment for all appropriate itineraries.?

• Remain available on an on-call basis in the event of contingency, emergencies, or other various unplanned itinerary changes.?

• Research and determine which shore excursions will complement the itinerary.?
• Serve as the technical expert by providing product delivery and shore excursion information.?
• Maintain ownership of assigned itineraries and associated product delivery.?
• Serve as liaison between Marine Operations and Product Development departments to assure accurate delivery of product.?
• Insure a comprehensive guest experience by maintaining high standards in safety, operations, logistics, and tour flow.?
• Responsible to maintain or exceed rating standards for ports and shore excursions.?
• Monitor and respond to guest surveys.?
• Evaluate on board programming and itineraries, and suggest improvements.?
• Track and report product changes, enhancements and developments and propose enhancements to itineraries.?
• Manage, evaluate and audit land vendors including: shore excursion, hotel, transfers and pre and post programs remotely and on site to ensure that brand standards are met.?
• Develop standards and facilitate “meet and greet” and guest transfer services.?
• Operate and manage itineraries within allocated budget.?
• Coordinate with accounting department to ensure that vendor payments remain on schedule as needed.?
• Develop guidance for on board shore excursion managers on minimum margin and profitability of the specific tours in the territory.?
• Works with hotel managers on execution on the daily planning guides
• Support Director of Product Development in specialized itineraries for charters and groups.?

• Prepare templates for port and shore excursion power point presentations as training tools for Vacation planning department and onboard staff.?
• Perform training sessions with appropriate departments to keep them up to date on products offered.?
• Maintain successful relationships with vendors.?
• Develop quick reference sheets and policy procedures with information provided by vendors.?
• Act as liaison between yachts and RESCO on reporting issues.?
• Performs other duties as required.?

Requirements:

• Bachelor’s degree or equivalent and/?or a minimum of 5 years of related experience in Product Management, preferably in tour operations and/?or cruise line environments.?
• Strategic planner with sound technical skills, analytical ability, sound judgment and operational focus.?
• Must be deadline-oriented and able to work efficiently under pressure.?
• Strong team player.?
• Strong understanding of destinations.? Knowledge of applicable geographic regions and cultures preferred.?
• Must have excellent communication skills with proven negotiation skills, and the ability to relate to employees at all levels of the organization.?
• Willing to travel for extended periods of time, between 25%? and 30%?.?
• Must have a valid passport.?

• Proficient in MS Word and Excel.?
• Good organizational skills.?
• Must be detailed oriented.?